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Privacy Policy for Real Account Use

Speed Baccarat, Aviator and E-Sports Arena all sit behind one account wallet, so this Privacy Policy explains what data we collect when you browse, open your account, or…

Account data explainedDANA and QRIS contextCookie choicesSecurity request paths

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Policy Scope for Indonesia Accounts

m11too Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy matters from the first account step, so we collect only the data we need to run your account, confirm payments, secure your login, and answer support requests. That can include your name, mobile number, email address, device type, IP address, session records, payment reference

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codes, and messages you send to us. We use this data to process DANA, OVO, GoPay and QRIS activity, check unusual wallet movement, keep records for internal controls, and reply when you ask for changes. We do not sell your account data. We may share limited
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data with payment processors, security vendors, or service partners when they need it to complete a requested action. Access and eligibility depend on local law and are available only where local law allows.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Privacy Help Through Real Channels

Fast privacy help reduces account friction, so we keep direct channels open for data questions, correction requests, and cookie concerns. Live chat handles quick identity checks from 09:00 to 02:00 WIB, while email is better for attached proof or longer requests. Before we change account data, we may ask you to confirm the mobile number or email linked to your account.

Team online

Live chat

Use live chat from 09:00 to 02:00 WIB when you need a quick privacy check, such as changing a phone number, asking about session records, or confirming why a payment reference is stored.

Email requests

Send privacy requests by email when you need a written reply about access, correction, deletion, or payment records. Include your account name and the registered phone number so we can match the request safely.

Account form

Inside your account, use Profile > Help > Privacy Request to ask for data changes. We record the request time, the action you asked for, and the reply so you can follow the case.

ACCOUNT CONTROLS

Account Data Controls We Use

Privacy control should be visible, not hidden in vague wording. We use account checks, device logs, payment references, cookie settings, and retention rules to keep your data tied to real account needs.

Account collection

When you open an account, we collect the details needed to create your profile, contact you, and secure access. Typical fields include name, phone number, email address, password data, and verification status.

Payment records

For DANA, OVO, GoPay and QRIS, we keep payment reference codes, time stamps, wallet status, and related account activity. These records help us match funds, answer disputes, and check unusual wallet movement.

Cookie handling

Cookies remember login status, language choice, and basic site performance. You can clear cookies through your browser settings, but some account and payment features may ask you to log in again.

Device access

Your account menu includes Profile > Security > Sessions, where you can see recent device activity. If a phone looks unfamiliar, contact us so we can help secure the account.

Retention period

We keep account and wallet records only as long as needed for service, security, dispute handling, or legal record duties. When data is no longer needed, we delete or separate it from direct account use.

Change requests

You can ask us to correct, access, or delete eligible account data. We verify the request first, then reply through live chat or email with the action taken or the reason more time is needed.

Privacy Policy Questions You Ask

Clear answers make it easier for you to decide whether to open an account and how to manage your data after that. These answers focus on the privacy steps you are most likely to search for: payment records, cookies, device sessions, correction requests, data sharing, retention, and account closure.

We collect the details needed to create and protect your account, such as name, phone number, email address, login data, device records, and verification status. We also store messages you send to support.

Payment records help us match wallet activity to your account, answer disputes, and check unusual movement. We keep reference codes, time stamps, status results, and related account activity for service and security purposes.

Yes. Contact live chat, email, or Profile > Help > Privacy Request with the data you want corrected. We may ask you to confirm your registered phone number or email before making the change.

Cookies help keep you signed in, remember language choices, and measure site performance. You can clear them through your browser, but your next visit may require a fresh login and new session check.

We share limited data only when needed for payment processing, account security, support handling, or service operation. Partners receive only the data needed for that task, not open access to your account.

We keep account, payment, support, and security records for as long as needed to run the service, handle disputes, meet legal record duties, or protect accounts. Older data is deleted or separated when no longer needed.

Send a deletion request through email or Profile > Help > Privacy Request. We verify account ownership, check payment and security record duties, then confirm what can be deleted and what must be retained.

Privacy Policy for Real Account Use

Privacy Help Through Real Channels

Live chat

Email requests

Account form

Account Data Controls We Use

Account collection

Payment records

Cookie handling

Device access

Retention period

Change requests

Privacy Policy Questions You Ask

01 What data does m11too collect when I open an account?

02 Why are DANA, OVO, GoPay and QRIS records kept?

03 Can I ask m11too to correct my account data?

04 How does m11too use cookies on my device?

05 Does m11too share my account data with other parties?

06 How long do you keep my privacy records?

07 How do I ask for account data deletion?

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